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Renewing
your SecureMark Certificate
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It's time to renew your
certificate for use with Online Government. We
have recently updated our renewal system to allow you to
download a renewed certificate in a single session if none of
your personal or business details have changed from the
previous year.
For further information please see the renewal process information below.
Once we have approved your order your credit card will be charged
£25 + VAT.
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What You Need To Do Complete
The Renewal Process
- Check you have the correct system requirements
A list of system requirements is available on the next
page as well as important links to software updates for
Microsoft users.
- Check the expiry date of your existing certificate
Check your certificate in Internet Explorer by clicking
Tools in the menu bar and then Internet Options.
Click on the Content tab and then the Certificates button.
You will see your certificate under the Personal Tab.
The expiration date will be displayed. We recommend that
you renew no later than nine days before your certificate
expires. If your certificate has expired, you will
not be able to use the automatic renewal process.
Please contact our helpdesk on 0845 603 3000 or e-mail
Securemark.uk@equifax.com.
- Check your certificate validity
If it's been a while since you last used your certificate,
you may wish to check your certificate's validity by
accessing the home page of the Government Gateway,
www.gateway.gov.uk,
and log in using your certificate. If you receive an
error, contact our customer care on 0845 603 3000 or
email
Securemark.uk@equifax.com.
- Check for changes in enrolment details
If there are no significant changes in your details, you
will be able to automatically download a renewed
certificate. Significant changes include changing the name
of the person, company or email held in the certificate.
Once your request has been submitted, you will be able
to import your renewed certificate. Please remember to
back up your certificate. Instructions for this follow
after you import your renewed certificate. You will be
sent a VAT receipt via email the day following your
certificate renewal.
- Changing your certificate details
If you do need to change your certificate details,
the online form provides you with the opportunity to do so.
Once you've updated your new details, our customer
care team will verify the new information and then complete
your renewal request. It may be necessary for a
customer care representative to contact you and clarify
details in your application. For your own protection,
please request the order ID from the representative before
providing any information.
- Use Your Certificate
Once you've imported your certificate you're ready to use
it! We recommend that you check your renewed
certificate on the government gateway,
www.gateway.gov.uk.
Log in using your renewed certificate. If you receive an
error, please contact us on 0845 603 300 or email
Securemark.uk@equifax.com and provide the error details.
A customer care representative will be in contact with you
within the next business day.
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| ©2000 Equifax Secure. All Rights
Reserved. |
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